Webtrends Analytics (SaaS version)

My opinion:

Webtrends Analytics is the best tool on the market if you want to do complete web analysis without sampling data and have really complex demands to what to measure. There is very little that Webtrends cannot be implemented to measure. The amount of options to tweak your reports going up to 20+ drilldown levels with unlimited custom metrics changing URLs, pre and post processing and a vibrant API for importing and exporting data, is why Webtrends is the favourite tool in amoungst others the financial sector. It does however take training and knowledge, but with the right person behind the rudder, you will gain insight like you have not done before.

Since you can constantly re-analyze data and even have access to your logfiles, there is really no limit to what you can measure. I have tracked a PERL application with Webtrends and it still works like a charm. Since there are no cost or limits on custom reports, you can build basically anything you want to provide any insight you like.

Webtrends Support is world class. That is why they are awarded as the best in the business. I have yet to have an issue they could not fix.

In On  Premisis the dashboards are good, without being world class. They are customizable but there are limitations to exactly how each report looks on the dashboard. In Analytics 10, things look extrremely cool but the new interface still have no customization options built in for dashboards.

Definitely not easy, but that it also because it is simply the most advanced tool out there. It is not hard to learn to use. But to master it, you need a good deal of training. It is worth that time.

Very easy to implement. Implement a script in your master template and you're off. Then you can add custom tracking using either META tags or event handlers (for apps, flash, etc). It is all parameter based and very easy to understand. I can implement Webtrends tracking to a website in less than 1 hour.