UserVoice
Largest users
Uservoice helps your customers to answer their questions. Uservoice doesn't only track your visitors but also gives you options to manage their contact. You can automatically pass the live question on to an expert colleague. Uservoice even stores which of your employees answers tickets the most to create competition and make it more fun to answer.
Reviews for UserVoice
Uservoice is a company that offers a customer support service for any website and allows users to give votes to their favourite suggestions.
Getting to know UserVoice:
The best way to get a feel for UserVoice is to use it. Many of its best qualities are immediately evident. We took 5 minutes, maybe less, and set up a reader feedback forum using the service on this page. - You can also get to it by clicking on the handy little "feedback" tab the system put on the right hand side of your screen.
What's good in it:
Design
UserVoice is really graceful, the interface is a beautiful mix of feature richness and simplicity. The use of lightboxes, when a little pop-up window appears and the rest of the page darkens, is really well done.
The site makes great use of colors and fonts. Nice big icons are easy to push for common commands like closing a lightbox window.
Creating a user feedback forum for your community is really easy to do. Customization happens just by clicking on the elements you want to change.
Ease of Use
For visitors, it's easy to immediately start using a UserVoice forum. Anonymous users can contribute. When you make a suggestion the search to see if it's a duplicate is fast and graceful.Information architecture is intuitive; the site is a pleasure to use. Forum owners can even prepopulate their forums by batch upload of topics by CSV!We did experience some trouble with account creation but that may have been an issue with our unrelated account management browser plug-ins. When we did run into problems, the error pages were not well crafted, though.
Smarts
This is a system that fills a clear need. It's a need that countless other people have tried to fill, but the UserVoice team waded bravely into the market with fresh ideas and contemporary design sensibility and the results are awesome.The management of information is really smart. If you spend some time looking at the display options, you'll see that they are quite thought provoking.
The fundamental premise that people will make more meaningful decisions about prioritization if prioritization is a finite resource is a very interesting one.
Nothing is perfect and we see some warts on UserVoice as well. So far our activities on one forum and on another aren't reflected on the same profile pages, though they are in our user RSS feeds.Data portability doesn't exist, beyond RSS feeds, unless you're a subscriber to the service. Starting at $289 per month means that many small organizations might be priced out of being able to access their own user data, but UserVoice says to get in touch with them if you're a small shop. There's something that strikes us as a little funky about that, but we can see how it might work out well too.
