ClickTale

AA Rating™
Our rating explained

9
8.2
7.4
8.3
7.7
Market share
0.3%

Largest users
Market segment
Price: 
3
Price details: 
From $99/month - $990/month
ClickTale
Owner:
ClickTale
Category:
Screen recording
Website:
http://www.clicktale.com
Affiliate program:
Subscribe for ClickTale special offering

Clicktale records visitors behavior(mouseclicks, mousemovements and keyboard hits.) You can watch back a video of the way they surfed through your website. The collected data can also be analysed from a set of different reports.You can also see what pages your visitors are browsing in real time.

With ClickTale you can:

  • Watch your visitor's every mouse move, click and scroll to discover exactly how they use your site.
  • See everywhere your visitors click on the page, whether it is a link, image or text to track and optimize visitor behaviour.
  • Attention Heatmaps: See what content your visitors pay attention to and what they skip over. Customize webpages to maximize engagement and interaction.
  • Improve online forms' conversion rates - discover which fields take too long to fill, are left blank, and cause your visitors to leave.
  • View where visitors move their mouse (strongly corellated with eye movements), an excellent method for analyzing site usability.
  • Maximize conversion rates - visualize conversion path and discover where and why customers adandon your funnel.
  • Maximize your marketing campaigns effectiveness by discovering which efforts generate the most leads, conversions and sales.
Consultancy: 
Yes
Chat: 
Yes
Multi-language support: 
Yes
Launch support: 
Yes

Learn more

Live training: 
Yes

Case studies

The new signup form design pulls from the look, feel, and language of the new marketing sites. The previous form, which pulled more from the previous generation’s site design, was dated and too long. We’ve been watching a lot of Clicktale recordings of form usage and we noticed that just about everyone scrolls down to the bottom of the form, then back up, before they start filling out the form. So we wanted the redesigned form to be markedly shorter than the one it was replacing.
EduLocator Corp is an Online educational search engine, directory and reference website for current and potential students. The service focuses on giving students the best possible information about the educational landscape, informing them about pay-scale and job pathways, as well as several financing options such as Canada’s Second Career program.
Price: 
3
Price details: 
From $99/month - $990/month
License model(s): 
Based on the number of pageviews and package type
Free trial: 
Yes
Price information: 
Bronze plan - 99 USD/month; Silver - 290 USD/month; Gold - 990 USD/month. Additionally, ClickTale has an Enterprise plan and Free plan
Data ownership: 
Vendor is allowed to use aggregated, anonymous data
Data storage location: 
Storage in other countries
Gather data anonymous: 
Yes
US Department of Commerce’s Safe Harbor Framework.: 
Yes
HTTPS support: 
Yes
Permanent data wipe: 
Yes

Reviews for ClickTale

Actionable insights: 
9
Support quality: 
9
Dashboard quality: 
8
Accessibility: 
9
Ease of implementation: 
8

First of all, the functionality that ClickTale service offers is amazing. Most of the website analytics programs offer tracking system that is built upon charts, graphs and statistics, which of course do reveal the performance of your website, but fail to prove why it actually performs that way. ClickTale has made a step forward. They focus on a visual presentation of your visitors actions. That includes actual mouse movements, scrolls, clicks and even gap fills if you have some kind of a form.

ClickTale provide you with the real possibility to watch what the visitors are doing on your website. This opens a whole new perspective of website optimization. You can now see what do people like on your website, where do they spend the longest period of time, where do they click the most. It makes tracking so easy because you can see what's happening. Before that, you could only visualize whats happening on your site based on the assessment of the statistics.

Someone can be aware that the ClickTale service will be too complex for to use but it is actually very easy. Their interface is very user-friendly, vivid and easy to get into.

There could be so many things to change on your site because you can see what's not working properly or what's not being properly put from the costumer's point of view. ClickTale should be tried by every serious internet marketer who wishes to boost his sales and improve his website conversions. Best thing of all is that you can give it a free test drive. That's right, everyone can try this remarkable tool and I guarantee you that you will be surprised by it's functionality, if not you can simply move onto some other web analytics tool.

Unique features
Unique feature: 

Conversion Analytics Suite:

This analytics suite is dedicated to help you understand why your visitors succeed or fail to complete each step of your online conversion process. ClickTale provides tools to find out exactly what visitors hope to achieve on your site and how to improve their experience, increasing your conversion rates and maximizing your ROI:

  • Advanced Filtering: Define any business process, scenario or funnel to discover which visitors complete the process, which drop out, and why. Filter your visitors and watch video session playbacks of individual users that match your specific business needs. Segmented Heatmaps give site owners the ability to filter ClickTale's full range of visual heatmaps based on any customer information or browsing behavior.
  • Conversion Funnels: Improve your bottom line by discovering where lost customers leave the conversion process. Use your existing ClickTale data to easily and instantly explore multiple conversion paths within your site. The Drill-Down feature is a tool that combines conversion funnels with video session playback to provide both quantitative stats and qualitative behavioral dat about your visitors at each step of our conversion funnel.
  • Form Analytics:ClickTale's Form Analytics Suite helps you improve your online forms' conversion rates. Consisting of five unique reports that tell you which fields take too long to fill, are most frequently left blank, generate the most errors and cause your visitors to leave. By seeing your forms through the eyes of your visitors, you can discover simple ways to reduce your visitors' frustration and ensure that more visitors are able to complete the conversion process.
Unlimited captures: 
Yes
Multiple domains: 
Yes
Whitelabel: 
No
Ajax recording support: 
Yes
PDF and Email: 
Yes
API: 
Yes
Download videos: 
Yes
Integration with web analytics: 
Yes
Aggregate session analysis: 
Yes
Live video/audio of user: 
Yes
Highlight actions within sessions: 
Yes
Heatmapping included: 
Yes
Sharing of comments within sessions: 
No
User feedback included: 
Yes