User feedback
Make it easy for visitors to ask a question, share an idea or report a problem. User feedback lets you listen and react to your visitors and customers. With this relatively new breed of analytics tools the voice of your costumer is one click away. Generally there will be a small icon placed on your website which links to your survey.
The difference with User surveys is that now your visitors choose when to contact you. You no longer have to haress them with your questions.
